Terms and Conditions of Use for the Website and for Conducting Transactions
The platform “It’s Not Over”, available both as a website at itsnotover.app and as an application for smartphones, tablets, and desktop computers (hereinafter the “Platform”) is an online competitive puzzle platform where players purchase tickets to access and solve mystery puzzles. It belongs to the company “Softhood G.P.”, a company established and operating under the Laws of Greece (hereinafter “Softhood” or “we” or “the platform”), having its registered office in 40, Iolis str. PC 13672, Varympompi, Athens, Greece, Business Registry Number (GEMH): 179887903000, VAT Number: 802630775.
Email: support@itsnotover.com
The following terms and conditions apply to the use of the Platform.
Each user, who enters or uses this Platform (hereinafter “Customer” or “User”) shall thoroughly read these Terms and Conditions of Use for the Website and for Conducting Transactions, as well as the Platform’s Data Protection Notice and Cookies Policy. By using the Website, the User is deemed to have acknowledged these documents and unconditionally accepted the terms outlined herein, without exception.
If a User does not agree with these terms, he should refrain from using the Website or engaging in any transactions through it.
Softhood reserves the right to change or amend these terms at any time. For that reason, we encourage the Users to thoroughly read these terms every time that they use this Platform and its services. The effective date/publication date of the currently applicable version of these terms is located in the last section of these terms.
The Platform is available to physical persons/private individuals who are older than 18 years of age and are legally eligible to be parties to a contract, under the applicable legal framework. If you do not meet the above requirements, you must not use our Platform.
Softhood reserves the right to request a refund from the supervisor or guardian for any orders placed by legally incompetent individuals.
Softhood reserves the right to revise or update these Terms of Use at any time. If you continue using this Platform after any such change to these terms, you acknowledge and accept those changes. Additionally, any element or function of this Platform may be subject to change, alteration, deletion or updating without prior notice, under Softhood’s complete discretion.
Softhood respects your privacy and the applicable data protection legislation. Our Platform’s Data Protection Notice provides you with all the relevant information about the processing of your personal data which are collected or provided by you during your browsing of the Platform. You may access the contents of our Data Protection Notice by clicking on the following link: Data Protection Notice.
All of this Platform’s content, including, without restriction, all texts, puzzles, educational material, logos, trademarks, graphics, photos, schematics, pictures, services, methodologies and any other files or documents are protected by intellectual property rights as defined under applicable National, International, and EU legislation governing the protection of intellectual property. The abovementioned rights belong to Softhood or to third party right holders, who have granted Softhood with licenses to use and/or exploit the intellectual property.
Therefore, any reproduction, publication, copying, storing, selling, broadcasting, distribution, modification, receiving, translation or any other alteration of any part or element of the Platform is strictly prohibited without the prior explicit written approval of Softhood or the third-party holders of the intellectual property rights.
Exceptionally, specific parts of this Platform’s content may be saved or copied to a user’s personal computer exclusively for personal use and to the extent that no commercial use of the saved content is intended or takes place. If you wish to copy any content of this Platform to other platforms, websites, apps or third parties, in general, you must receive Softhood’s prior authorization to do so and you must clearly mention this Platform as the source of the content. The granting of the abovementioned authorization to copy part of the content does not and cannot constitute, under any circumstances, a transfer of any intellectual property rights to you.
5.1. Puzzle Access: Each puzzle on the Platform requires the purchase of a ticket for access. Once a ticket is purchased, the User gains full access to the puzzle description and may submit answers. Only one puzzle is available at a time for all players.
5.2. Prize Calculation: The prize pool for each puzzle starts with a guaranteed minimum amount set by Softhood. A specific percentage of each ticket sold is added to the prize pool. The prize pool percentage is configured per puzzle and remains fixed for the duration of that puzzle. The formula for the total prize is: Prize = Minimum Amount + (Prize Pool Percentage x Total Tickets Sold x Ticket Price). The prize pool is dynamic and increases with each ticket sale. The current prize pool amount is displayed to all users in real time.
5.3. Sharing Restrictions: Users are strictly prohibited from sharing puzzle descriptions, clues, partial answers, or full answers with any third party, whether publicly or privately. This includes sharing on social media, forums, messaging platforms, or any other communication channel. Violation of this restriction may result in immediate account suspension and forfeiture of any prizes.
5.4. Winner Determination: Only one player can win each puzzle. The first player to submit the correct answers to all puzzle components is declared the winner. All submissions are timestamped to ensure accurate determination in the event of near-simultaneous correct submissions. Once a puzzle is solved, it is marked as solved and all users are notified.
5.5. Notification and Payment: The winner will be notified via the email address and phone number associated with their account. The winner must respond within thirty (30) days to claim their prize. Prizes will be transferred via bank transfer within a reasonable timeframe following verification of the winner’s identity. Softhood reserves the right to verify the winner’s identity and eligibility before releasing any prize.
5.6. Taxes: The winner is solely responsible for any applicable taxes, duties, or fees arising from the receipt of the prize, in accordance with the tax legislation of their country of residence. Softhood may be required to report prize winnings to competent tax authorities. The winner must provide all necessary information for tax reporting purposes upon request.
By using the Platform, you agree not to:
The Platform may contain links to third-party websites or services that are not owned or controlled by Softhood. Softhood has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement, approval, or recommendation by Softhood.
Softhood reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Platform, temporarily or permanently, at any time and for any reason, including but not limited to:
In the event of termination, you forfeit any unused tickets. However, any legitimately won and verified prizes shall still be honored, subject to the verification and eligibility requirements set forth herein. Softhood shall not be liable to you or any third party for any termination or suspension of your access to the Platform.
By accessing and using the Platform, you agree to the following:
To the maximum extent permitted by applicable law, Softhood, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall Softhood’s total aggregate liability to you for all claims arising out of or relating to the use of or inability to use the Platform exceed the amount you have paid to Softhood in the twelve (12) months immediately preceding the event giving rise to such liability.
The Platform is provided on an “as is” and “as available” basis. Softhood makes no warranties, expressed or implied, regarding the Platform, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The User is obligated to comply with applicable national, EU, and international legislation, as well as with these Terms of Use, when using the Platform. The User shall refrain from any unlawful and abusive conduct and use of the Platform, and shall be exclusively liable for any damage caused to the Platform or to third parties by the improper use of the Platform.
The User acknowledges and agrees that they are solely responsible for the content they provide to the Platform, including but not limited to their submitted answers, account information, and any communications made through the Platform.
The User is responsible for ensuring that their device and internet connection meet the technical requirements necessary for accessing and using the Platform.
In order to use the full services of the Platform, the User must first create an account by providing a valid email address and phone number. Upon registration, the User will receive a confirmation email. The User must confirm their email address by clicking the link provided in the confirmation email before they can access the Platform’s services.
Once registered and verified, the User may browse available puzzles. To access the full description of a puzzle and submit answers, the User must purchase a ticket for that specific puzzle. The ticket price is displayed clearly before purchase and is set per puzzle by Softhood. The ticket grants the User access to the puzzle description and the ability to submit answers for the duration that the puzzle remains active.
All fees and prices are displayed in Euros and include any applicable taxes unless otherwise stated.
When the User selects to purchase a ticket, they will be redirected to the secure payment page operated by our third-party payment processor. Upon successful completion of the payment, the User will receive an electronic confirmation of their purchase via email and will be immediately redirected back to the Platform where the puzzle will be fully accessible.
Softhood reserves the right to refuse or cancel any order at its sole discretion, including but not limited to cases where there is a suspected error in pricing, suspected fraudulent activity, or violation of these Terms and Conditions.
Softhood strives to ensure that all puzzles and services listed on the Platform are available. However, Softhood does not guarantee uninterrupted availability of any puzzle or service. In the event that a puzzle or service becomes unavailable after a ticket has been purchased, Softhood will make reasonable efforts to resolve the issue or, if resolution is not possible, provide the User with a full refund of the ticket price.
The contract between Softhood and the User is formed upon the successful processing of the User’s payment and the issuance of the electronic purchase confirmation. The language of the contract is English. The contract includes these Terms and Conditions, the Data Protection Notice, and the Cookies Policy, all of which the User has acknowledged and accepted prior to completing the purchase.
All prices on the Platform are displayed in Euros and are inclusive of any applicable taxes unless otherwise stated. Softhood reserves the right to change prices at any time, but any changes will not affect tickets that have already been purchased.
Payment is processed securely through a certified third-party payment processor that complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Softhood does not store, process, or have access to your full credit card details. All payment data is handled exclusively by the payment processor in accordance with its own terms of service and privacy policy.
The User may pay using any payment method accepted by the payment processor, including but not limited to credit cards, debit cards, and other electronic payment methods as available in the User’s region.
As the Platform provides digital content and services, delivery is immediate. Upon successful payment, the User is instantly granted access to the purchased puzzle content. There is no physical delivery associated with any purchase on the Platform.
In accordance with applicable EU consumer protection legislation, the User has the right to withdraw from the contract within fourteen (14) calendar days from the date of the purchase, without giving any reason, provided that the conditions for withdrawal are met.
To exercise the right of withdrawal, the User must inform Softhood of their decision by sending a clear statement to support@itsnotover.com before the expiry of the withdrawal period.
If the User exercises their right of withdrawal in accordance with the above, Softhood will reimburse the User for all payments received, without undue delay and in any event not later than fourteen (14) calendar days from the day on which Softhood is informed of the User’s decision to withdraw. The reimbursement will be carried out using the same means of payment as the User used for the initial transaction.
In accordance with applicable EU consumer protection legislation, the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the User’s prior express consent and the User’s acknowledgment that they thereby lose their right of withdrawal.
By purchasing a ticket and accessing the puzzle content, the User expressly consents to the immediate performance of the contract and acknowledges that they lose their right of withdrawal once the digital content (puzzle description and access) has been made available to them.
For any questions, concerns, or issues related to the Platform, the User may contact Softhood’s customer support team at: support@itsnotover.com.
Softhood will make reasonable efforts to respond to all inquiries within a timely manner.
Tickets purchased on the Platform are generally non-refundable once the User has accessed the puzzle content, in accordance with the exception to the right of withdrawal described in Section 4.3 above.
However, refunds may be issued in the following circumstances:
To request a refund, the User must contact support@itsnotover.com with their purchase details and the reason for the refund request.
In accordance with Greek Law and applicable EU legislation, Softhood provides a legal warranty for the digital content and services offered through the Platform. The digital content must be in conformity with the contract, meaning it must:
If the digital content is found to be defective or not in conformity with the contract, the User may request: bringing the digital content into conformity, a proportionate reduction in the price, or termination of the contract and a full refund where the defect is significant and cannot be remedied.
The User must notify Softhood of any defect within a reasonable time after becoming aware of it by contacting support@itsnotover.com.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the Laws of Greece.
The courts of Athens, Greece, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
Alternative Dispute Resolution (ADR): Before initiating any legal proceedings, the User is encouraged to contact Softhood at support@itsnotover.com to attempt to resolve the dispute amicably.
In accordance with applicable EU legislation, the User may also refer the dispute to the Greek Consumer Ombudsman (Sinigoros tou Katanaloti). The Greek Consumer Ombudsman can be contacted at:
Additionally, the User may submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform, which is available at: https://ec.europa.eu/consumers/odr.
These Terms and Conditions are effective as of their publication date on the Platform. The currently applicable version was published on March 2026.
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